The Grain Store Reepham Terms and Conditions
Contract
The Contract is between the Client (“you”, “your”) and The Grain Store Reepham (“us”, “our”, “we”, “the property”). The Contract will be entered into when we issue the booking confirmation and will be subject to these booking conditions (“the booking”). Please read them carefully.
By making a booking to stay with us, you confirm that you accept these terms and conditions and agree to comply with and be bound by them.
Booking and Payment
You may make a booking online at www.thegrainstorereepham.co.uk, or over the phone by calling 01603 321183.
A deposit of one third of the rental fee is payable at the time of booking if the booking is made more than 8 weeks before the start of the rental. The balance shall be payable 8 weeks before the commencement of the rental together with the refundable security deposit.
Non-payment of the balance of the rental fee on or before the due date shall be construed as a cancellation of the contract by the Client. For bookings made less than 8 weeks before the commencement of the rental, the total rental fee is payable immediately.
All payments shall be made via the card payment facility provided on our website at www.thegrainstorereepham.co.uk.
We will issue a booking confirmation by email once you have placed the booking either online or over the phone, and once monies due at the time of booking have been received. Please check the booking confirmation carefully within 24 hours of receipt and immediately notify us by email of any errors. Please email bookings@thegrainstorereepham.co.uk.
Cancellation
We recommend you consider purchasing a Holiday Insurance policy suited to your needs, to offer you protection should you need to cancel the booking.
If you want to cancel the booking for any reason, you must notify us by email at bookings@thegrainstorereepham.co.uk. A cancellation charge is payable depending on the period of notice given. The amount of the cancellation charge is as follows:
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If notice is received fewer than 28 days prior to the start of the booking period, the cancellation charge is 100% of the rental fee
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If notice is received between 28 and 56 days prior to the start of the booking period, the cancellation charge is 50% of the rental fee
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If notice is received more than 57 days prior to the start of the booking period, the cancellation charge will be 33% of the rental fee.
If, when a cancellation notification is received by us, the monies paid by you and received by us in respect of the rental fee is greater than the cancellation charge, a refund will be issued within 14 days of receipt of the cancellation request. The refund amount shall be the rental fee payments received less the cancellation charge due.
If the property becomes unavailable or unusable for any reason prior to commencement of the rental period, the booking will be cancelled and you will be reimbursed all monies we have received from you in respect of the booking.
Rental Period
The booking confirmation email issued by us confirms the arrival and departure dates for your booking.
The rental period commences, unless otherwise notified, at 4.00 pm on the day of arrival and ends at 10.00 am on the day of departure.
At certain times of the year, late departures and/or early arrivals may be available at our discretion for a fee to be agreed and added to the rental fee. Any early arrival or late departure must be requested at least 28 days prior to arrival, and paid for at the time the request is accepted.
If your stay extends beyond the agreed period of hire, you may be subject to an unauthorised late departure charge for the additional time, based on the full daily rate applicable on the relevant date.
Use of the property
You agree that the number of people staying in the property will not exceed the maximum
number stipulated in your booking confirmation.
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You agree that the use of the property by you and your guests will be for personal and domestic purposes only. You agree that the property will not be used for any commercial purposes without our written consent.
The property benefits from a quiet rural location. You agree that the property will not be used for any activity or in such a way that causes a nuisance or annoyance to neighbours of the property.
You and your guests will comply with any reasonable regulations relating to the property communicated to you prior to or upon your arrival.
Smoking of tobacco in any form or E-cigarettes / vaping, is not permitted within the property or on any of the balconies or roof terraces. Use of illegal substances is prohibited within the property, including outdoor spaces.
Care of the property
You agree to keep the property and its contents in the same condition and repair as found on your arrival at the property and shall procure that your guests shall also take such care of the property and its contents.
You are required to pay a security deposit at the time of booking. The security deposit will be refunded within 14 days of the end of the rental, less any reasonable costs for loss or damage. You are fully responsible for the costs of any loss or damage caused by you, any of your guests or accompanying animals that exceeds the security deposit amount.
You shall abide by all instructions with regard to the use of the property and its fixtures and
fittings as notified to you by us. Please consult the Property Information provided prior to arrival, and in the information binder placed within the property.
You must ensure the property is always left secure, securing doors and windows as needed, and arming the alarm when neither you nor your guests are at the property.
You must keep the property keys under your control at all times during the rental period, or deposit the keys securely in the key safe provided.
You must ensure that the property is left in a clean and tidy condition on your departure
at the end of the rental period, including removing all refuse to the refuse and recycling collection bins provided in the parking area, and cleaning up after any animals which you have been permitted to bring to the property.
We may charge you for the reasonable costs of any additional cleaning, including BBQ cleaning, and refuse removal if this is reasonably considered necessary at the end of your rental period.
Pets
You are permitted to bring to the property up to 2 dogs per booking, provided that we are notified at time of booking, and that you pay the specified additional charge per dog, to help cover the additional cost of housekeeping.
Registered guide and hearing dogs belonging to those with visual and hearing impairments are allowed at no extra charge.
You must ensure that dogs are properly controlled and supervised at all times; that dogs are not left unattended at the property at any time; and dogs are not allowed in any of the bedrooms, upstairs or on any of the furniture. You are advised to bring a pet basket/crate.
Guests with allergies should be aware that we cannot guarantee that there have been no dogs at the property, nor do we accept any liability for any suffering which may occur as a result of such pets having been present.
Right of entry
We shall have the right of entry to the property at all reasonable times, except in an emergency where immediate access may be required, for the purposes of inspection or to carry out any necessary repairs or maintenance.
Right to terminate contract and refuse bookings
We reserve the right to refuse bookings from: (a) groups of people under the age of 25; and/or (b) hen or stag parties, or similar events. You must inform us at the time of booking if your party falls under either of these conditions.
We reserve the right to terminate a contract without prejudice to any rights and remedies accrued by us or you which shall remain following termination, and ask you and your guests
to leave the property immediately, if it is deemed necessary by us as a result of your behaviour or the behaviour of any of your guests, or any other material breach of these
terms and conditions. In the event that your Contract is terminated in accordance with this condition, we reserve the right not to refund to you any part of the rental fee in respect of the shortened rental period.
Complaints
We always aim to provide a high level of customer service and want all of our guests to be completely happy with their holiday. However, in the unlikely event that you experience any issues with the property, please contact us as soon as possible during your stay so that we can do our best to put it right for you as soon as possible.
Please notify us promptly either by email at guests@thegrainstorereepham.co.uk or by phone on 01603 321183.
Compensation will not be considered for any complaints made after the rental period has ended or when we or our housekeeping team have been refused access to investigate or remedy the issue.
Liability
Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury resulting from negligence or for fraudulent misrepresentation or for any liability which cannot be excluded by law. Subject to this, all warranties, conditions and other terms implied by statute or common law are, to the extent permitted by law, excluded from the Contract.
We shall not be liable for any actual or alleged indirect or consequential loss howsoever arising suffered by you, or for any loss (either direct or indirect) of profits, anticipated profits, savings, business or opportunity or loss of publicity or loss of reputation or opportunity to enhance reputation or any other sort of economic loss.
Subject as stated in the previous paragraph, our aggregate liability to you for breach of contract, misrepresentation, in tort or otherwise arising under or in connection with the Contract shall be limited to damages not exceeding twice the total amount of the rental fee received from you.
Force Majeure
We shall not be liable for any delay or non-performance of our obligations under the Contract to the extent that the performance is interrupted or prevented by any act or omission beyond our reasonable control. We shall notify you as soon as reasonably practicable upon it becoming aware of any item that may fall under this clause.
Data Protection
For the purposes of this clause, terms not defined elsewhere in this Contract shall have the meaning set out in the relevant Data Protection Legislation. We are Data Controllers of all Personal Data provided to us by you, including Personal Data provided as part of your booking, and any CCTV recording data.
We will comply with the Data Protection Legislation and any directions issued by the Information Commissioner in the processing of such Personal Data.
We shall process the Personal Data only to the extent necessary for the purpose of providing the services and in accordance with any written instructions from You and these terms.
We shall implement and maintain appropriate technical and organisational measures in accordance with the Data Protection Legislation to ensure a level of security appropriate to the risks that are presented by such Processing, in particular from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to Personal Data, taking into account the state of the art, the costs of implementation, the nature, scope, context and purposes of Processing and the likelihood and severity of risk in relation to the rights and freedoms of the Data Subjects;
We shall not transfer the Personal Data outside of the EEA unless adequate levels of protection are in place.
We shall ensure that any employees or other persons authorised to Process the Personal Data are subject to appropriate obligations of confidentiality;
We shall not engage any third party to carry out its Processing obligations other than by way of a written contract which confirms that such third party will, at all times during the engagement, be subject to Processing obligations which comply with the Data Protection Legislation;
We shall notify You without undue delay as soon as we become aware of any relevant
breach in data security.
We shall maintain appropriate records and information in compliance with Data Protection Legislation and on request by You, make available such records and information necessary to demonstrate our compliance with the legislation.
You acknowledge that we may also process and store your personal details for our own administration, market analyses and operational reviews.
You consent to us appointing the third-party Processors needed to complete the
relevant Bookings.
You acknowledge that we will collect name, address, email and other contact
details (as well as bank details, in some cases) in order to complete the Booking, and names and age ranges of all members of your party, and that our Processing of such Personal Data shall continue for the duration of this Contract.
Full information on how we will use your personal data is available in our privacy
policy on our website, which includes details of how you may contact us if you have any queries.
Miscellaneous
If any provision of the contract (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of the Contract, and the validity and enforceability of the other provisions of the Contract shall not be affected.
You shall not, without our prior written consent, assign or transfer, or deal in any other manner with all or any of your rights or obligations under this Contract.
A person who is not a party to this Contract shall not have any rights under or in connection with it.
The Contract shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.